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Latest Service Quality White Papers

Reducing Infrastructure Costs While Ensuring Service Quality

Quality service is no longer defined simply by the level of technology being delivered to the business

Date: 19/02/07

Company: Enterprise Management Associates

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Ensuring Business Services with Proactive Incident and Problem Management

Prioritization of Resources through SLM and Impact Management

Date: 16/02/07

Company: Enterprise Management Associates

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Combine ITIL and COBIT to Meet Business Challenges

Compliance requires strong corporate governance capabilities

Date: 14/02/07

Company: BMC Software

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THE IMPACT OF TECHNOLOGY ON COST IN BUSINESS PROCESS OUTSOURCING

The complete business process outsourcing cost picture

Date: 30/01/07

Company: SAP

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Improving Service Levels Through Transaction Visibility

This paper focuses on the role of application and transaction management in delivering IT services

Date: 30/01/07

Company: Enterprise Management Associates

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Incident and Problem Management Route to Value

A Path to Effective Business Service Management

Date: 22/01/07

Company: BMC Software

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In Depth
How M&A teams can create value by challenging the CEO

How M&A teams can create value by challenging the CEO

A typical “hold” period of nine to 18 months can generate increased sale value more ..

In Depth
What every company needs to do about big data?

What every company needs to do about big data?

In the first of a three part series, Pat Brans explores just how big 'big data' will get? more ..

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