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Latest Service Quality White Papers

Reducing Infrastructure Costs While Ensuring Service Quality

Quality service is no longer defined simply by the level of technology being delivered to the business

Date: 19/02/07

Company: Enterprise Management Associates

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Ensuring Business Services with Proactive Incident and Problem Management

Prioritization of Resources through SLM and Impact Management

Date: 16/02/07

Company: Enterprise Management Associates

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Combine ITIL and COBIT to Meet Business Challenges

Compliance requires strong corporate governance capabilities

Date: 14/02/07

Company: BMC Software

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THE IMPACT OF TECHNOLOGY ON COST IN BUSINESS PROCESS OUTSOURCING

The complete business process outsourcing cost picture

Date: 30/01/07

Company: SAP

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Improving Service Levels Through Transaction Visibility

This paper focuses on the role of application and transaction management in delivering IT services

Date: 30/01/07

Company: Enterprise Management Associates

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Incident and Problem Management Route to Value

A Path to Effective Business Service Management

Date: 22/01/07

Company: BMC Software

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In Depth
Can finance rise to the challenge of major transformation?

Can finance rise to the challenge of major transformation?

Outdated finance processes, systems and competencies leave too many questions unanswered more ..

In Depth
Interim CFO or consultant? The pros and cons

Interim CFO or consultant? The pros and cons

Ed Harding offers an insight into the life of an interim CFO and the advantages in driving transformation more ..

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