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Latest Service Quality White Papers

Reducing Infrastructure Costs While Ensuring Service Quality

Quality service is no longer defined simply by the level of technology being delivered to the business

Date: 19/02/07

Company: Enterprise Management Associates

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Ensuring Business Services with Proactive Incident and Problem Management

Prioritization of Resources through SLM and Impact Management

Date: 16/02/07

Company: Enterprise Management Associates

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Combine ITIL and COBIT to Meet Business Challenges

Compliance requires strong corporate governance capabilities

Date: 14/02/07

Company: BMC Software

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THE IMPACT OF TECHNOLOGY ON COST IN BUSINESS PROCESS OUTSOURCING

The complete business process outsourcing cost picture

Date: 30/01/07

Company: SAP

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Improving Service Levels Through Transaction Visibility

This paper focuses on the role of application and transaction management in delivering IT services

Date: 30/01/07

Company: Enterprise Management Associates

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Incident and Problem Management Route to Value

A Path to Effective Business Service Management

Date: 22/01/07

Company: BMC Software

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In Depth
Do you have what it takes to become a non-executive?

Do you have what it takes to become a non-executive?

The benefits of board service for CFOs more ..

In Depth
How M&A teams can create value by challenging the CEO

How M&A teams can create value by challenging the CEO

A typical “hold” period of nine to 18 months can generate increased sale value more ..

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