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Latest ITIL White Papers

Maximising the business value of the configuration management database

Today’s IT environments requires an accurate process for managing changes to the IT infrastructure

Date: 28/02/07

Company: Mercury

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The Forrester Wave™: Service Desk Management Tools, Q1 2006

Different needs point to different category leaders

Date: 22/02/07

Company: Forrester Research

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The Forrester Wave™: Application Mapping For The CMDB, Q1 2006

nLayers And Relicore Lead In Our Product Evaluation

Date: 22/02/07

Company: BMC Software

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Incident Management

Do’s and Don’ts

Date: 19/02/07

Company: Serio Software

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Introduction to ITIL

An introduction to the ITIL® processes for IT Service Support

Date: 19/02/07

Company: Serio Software

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Mercury ITIL Foundation

Mapping ITIL to the real world

Date: 19/02/07

Company: Enterprise Management Associates

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Leveraging the Synergy between Identity Management and ITIL Processes

This paper provides overviews of identity management and ITIL

Date: 19/02/07

Company: BMC Software

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Accelerating IT Service Management and ITIL Guidance with Forsythe Services and Mercury BTO

Best-practice model depends on business service expectations

Date: 19/02/07

Company: Mercury

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The Role of the Capacity Management Database in the ITIL Capacity Management Process

Extending the CMDB with Capacity Management Data

Date: 19/02/07

Company: BMC Software

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The Strategic Role of ITIL® in the Oblicore Ecosystem

ITIL outlines the roles, responsibilities, activities, and best practices to improve service delivery

Date: 19/02/07

Company: Oblicore

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In Depth
Can finance rise to the challenge of major transformation?

Can finance rise to the challenge of major transformation?

Outdated finance processes, systems and competencies leave too many questions unanswered more ..

In Depth
Interim CFO or consultant? The pros and cons

Interim CFO or consultant? The pros and cons

Ed Harding offers an insight into the life of an interim CFO and the advantages in driving transformation more ..

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