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Latest Customer Relationship Management/CRM White Papers

Putting the Human Element Back into Customer Care

Self-service Solutions: A Mixed Blessing

Date: 15/02/07

Company: NTR Global

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Inspiring Trust

Creating a secure and customer focused online travel portal

Date: 14/02/07

Company: Verisign

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BEST PRACTICES AND SOLUTIONS FOR CUSTOMER EXPERIENCE MANAGEMENT AND SPOTLIGHT ON CO-NEXUS CXM

Why Invest In Customer Experience Management Technology?

Date: 14/02/07

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Designing Channel Systems that Maximize Customer Profitability

To succeed in today’s environment, a company must deploy an integrated network of channels

Date: 14/02/07

Company: Oracle

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Customer Relationship Management in Retail Banking

Grow your revenues through better customer interactions

Date: 14/02/07

Company: EDS

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How Findability Can Drive Business Growth

IBM WebSphere Content Discovery Server and the IBM Content Discovery Foundation

Date: 13/02/07

Company: IBM

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In Search of Customer Relevance

Customer data analytics ignites a customer insight revolution

Date: 13/02/07

Company: eLoyalty

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Medical Call Center Applications

The next generation medical call center application

Date: 13/02/07

Company: RWD Technologies

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The Hosted IP Contact Center Selection Process

One Size Does Not Fill All

Date: 13/02/07

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Buyer Behaviour

Understanding customer buying behaviour

Date: 13/02/07

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In Depth
Can finance rise to the challenge of major transformation?

Can finance rise to the challenge of major transformation?

Outdated finance processes, systems and competencies leave too many questions unanswered more ..

In Depth
Interim CFO or consultant? The pros and cons

Interim CFO or consultant? The pros and cons

Ed Harding offers an insight into the life of an interim CFO and the advantages in driving transformation more ..

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