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Latest Customer Relationship Management/CRM White Papers

Putting the Human Element Back into Customer Care

Self-service Solutions: A Mixed Blessing

Date: 15/02/07

Company: NTR Global

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Inspiring Trust

Creating a secure and customer focused online travel portal

Date: 14/02/07

Company: Verisign

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BEST PRACTICES AND SOLUTIONS FOR CUSTOMER EXPERIENCE MANAGEMENT AND SPOTLIGHT ON CO-NEXUS CXM

Why Invest In Customer Experience Management Technology?

Date: 14/02/07

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Designing Channel Systems that Maximize Customer Profitability

To succeed in today’s environment, a company must deploy an integrated network of channels

Date: 14/02/07

Company: Oracle

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Customer Relationship Management in Retail Banking

Grow your revenues through better customer interactions

Date: 14/02/07

Company: EDS

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How Findability Can Drive Business Growth

IBM WebSphere Content Discovery Server and the IBM Content Discovery Foundation

Date: 13/02/07

Company: IBM

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In Search of Customer Relevance

Customer data analytics ignites a customer insight revolution

Date: 13/02/07

Company: eLoyalty

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Medical Call Center Applications

The next generation medical call center application

Date: 13/02/07

Company: RWD Technologies

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The Hosted IP Contact Center Selection Process

One Size Does Not Fill All

Date: 13/02/07

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Buyer Behaviour

Understanding customer buying behaviour

Date: 13/02/07

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In Depth
How M&A teams can create value by challenging the CEO

How M&A teams can create value by challenging the CEO

A typical “hold” period of nine to 18 months can generate increased sale value more ..

In Depth
What every company needs to do about big data?

What every company needs to do about big data?

In the first of a three part series, Pat Brans explores just how big 'big data' will get? more ..

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