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Latest Customer Relationship Management/CRM White Papers

Putting the Human Element Back into Customer Care

Self-service Solutions: A Mixed Blessing

Date: 15/02/07

Company: NTR Global

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Inspiring Trust

Creating a secure and customer focused online travel portal

Date: 14/02/07

Company: Verisign

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BEST PRACTICES AND SOLUTIONS FOR CUSTOMER EXPERIENCE MANAGEMENT AND SPOTLIGHT ON CO-NEXUS CXM

Why Invest In Customer Experience Management Technology?

Date: 14/02/07

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Designing Channel Systems that Maximize Customer Profitability

To succeed in today’s environment, a company must deploy an integrated network of channels

Date: 14/02/07

Company: Oracle

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Customer Relationship Management in Retail Banking

Grow your revenues through better customer interactions

Date: 14/02/07

Company: EDS

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How Findability Can Drive Business Growth

IBM WebSphere Content Discovery Server and the IBM Content Discovery Foundation

Date: 13/02/07

Company: IBM

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In Search of Customer Relevance

Customer data analytics ignites a customer insight revolution

Date: 13/02/07

Company: eLoyalty

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Medical Call Center Applications

The next generation medical call center application

Date: 13/02/07

Company: RWD Technologies

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The Hosted IP Contact Center Selection Process

One Size Does Not Fill All

Date: 13/02/07

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Buyer Behaviour

Understanding customer buying behaviour

Date: 13/02/07

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In Depth
Do you have what it takes to become a non-executive?

Do you have what it takes to become a non-executive?

The benefits of board service for CFOs more ..

In Depth
How M&A teams can create value by challenging the CEO

How M&A teams can create value by challenging the CEO

A typical “hold” period of nine to 18 months can generate increased sale value more ..

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