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Latest Customer Relationship Management/CRM White Papers

Formulating the Right Response

Why understanding customer intent is vital to effective problem resolution

Date: 20/03/07

Company: ServiceXRG

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The Next Level in Customer Contact

Adding decision optimization to gain higher-value results

Date: 20/03/07

Company: Austin Logistics

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Driven by demand

Building the cars that customers really want

Date: 19/03/07

Company: Oracle

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ORACLE ADVANCED COLLECTIONS

Improve cash flow, increase efficiencies, optimize customer relationships and instill fiscal discipline

Date: 19/03/07

Company: Oracle

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Got CRM? CRM Software Guide for Small Business

What is CRM and why does it matter?

Date: 08/03/07

Company: Surando Solutions

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CRM - Eliminate Layers Of Complexity

Benefits of Salesboom On-Demand CRM

Date: 06/03/07

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Complaints Management

More than just handling complaints – it’s managing customer relationships

Date: 06/03/07

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Breaking Down The Barriers To Business

Information is power

Date: 06/03/07

Company: Sage

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Aligning CRM rewards with corporate goals

The computer has transformed personal selling into customer relationship management

Date: 02/03/07

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Customer Relationship Management in Banking Sector

CRM is a sound business strategy to identify the bank’s most profitable customers and prospects

Date: 02/03/07

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In Depth
How M&A teams can create value by challenging the CEO

How M&A teams can create value by challenging the CEO

A typical “hold” period of nine to 18 months can generate increased sale value more ..

In Depth
What every company needs to do about big data?

What every company needs to do about big data?

In the first of a three part series, Pat Brans explores just how big 'big data' will get? more ..

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