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Latest Customer Relationship Management/CRM White Papers

Formulating the Right Response

Why understanding customer intent is vital to effective problem resolution

Date: 20/03/07

Company: ServiceXRG

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The Next Level in Customer Contact

Adding decision optimization to gain higher-value results

Date: 20/03/07

Company: Austin Logistics

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Driven by demand

Building the cars that customers really want

Date: 19/03/07

Company: Oracle

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ORACLE ADVANCED COLLECTIONS

Improve cash flow, increase efficiencies, optimize customer relationships and instill fiscal discipline

Date: 19/03/07

Company: Oracle

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Got CRM? CRM Software Guide for Small Business

What is CRM and why does it matter?

Date: 08/03/07

Company: Surando Solutions

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CRM - Eliminate Layers Of Complexity

Benefits of Salesboom On-Demand CRM

Date: 06/03/07

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Complaints Management

More than just handling complaints – it’s managing customer relationships

Date: 06/03/07

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Breaking Down The Barriers To Business

Information is power

Date: 06/03/07

Company: Sage

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Aligning CRM rewards with corporate goals

The computer has transformed personal selling into customer relationship management

Date: 02/03/07

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Customer Relationship Management in Banking Sector

CRM is a sound business strategy to identify the bank’s most profitable customers and prospects

Date: 02/03/07

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In Depth
Can finance rise to the challenge of major transformation?

Can finance rise to the challenge of major transformation?

Outdated finance processes, systems and competencies leave too many questions unanswered more ..

In Depth
Interim CFO or consultant? The pros and cons

Interim CFO or consultant? The pros and cons

Ed Harding offers an insight into the life of an interim CFO and the advantages in driving transformation more ..

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