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Latest Customer Relationship Management/CRM White Papers

How Telecom Providers Can Improve Their Customer Acquisition Process

Improvement and measurable Return on Investment

Date: 23/03/07

Company: Fair Isaac

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Customer Churn: The Stealth Enemy

Thought leadership monograph

Date: 23/03/07

Company: Fair Isaac

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The Seven Common Myths about Customer Loyalty and the Realities Behind Them

An evaluation of customer loyalty myths

Date: 23/03/07

Company: Fair Isaac

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Which CRM Deployment is Right for You?

A Guide to Multiple CRM Deployment Options

Date: 20/03/07

Company: Oracle

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Delivering Actionable Insight into Sales

Siebel CRM On Demand Best Practice

Date: 20/03/07

Company: Oracle

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Replicate Sales Success

Clone Your Star Salespeople

Date: 20/03/07

Company: Oracle

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Best Practices for Pipeline Management

Common factors that impact a company’s ability to effectively manage the pipeline

Date: 20/03/07

Company: Oracle

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Triangulated Forecasting

The Need for Accurate Forecasting

Date: 20/03/07

Company: Oracle

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Putting the Customer Back in Customer Service

Three principles for customer-centric support

Date: 20/03/07

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Customer Process Management

The Real-time Enterprise depends on the merging of CRM and BPM

Date: 20/03/07

Company: Onyx

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In Depth
Can finance rise to the challenge of major transformation?

Can finance rise to the challenge of major transformation?

Outdated finance processes, systems and competencies leave too many questions unanswered more ..

In Depth
Interim CFO or consultant? The pros and cons

Interim CFO or consultant? The pros and cons

Ed Harding offers an insight into the life of an interim CFO and the advantages in driving transformation more ..

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