O2 compensates customers for outage
The UK mobile operator suffered network problems last week, which left thousands of customers without voice and data connections
By Derek du Preez | Computerworld UK | Published 20:24, 18 July 12
O2 said on Wednesday it would compensate customers by way of apology for a network outage last week that left thousands without voice and data connections for around 24 hours.
The mobile network said it had identified all the customers that were directly affected and is offering those on pay monthly contracts a 10 percent discount off their July subscription, which will be applied on their September bill, while pay & go customers will receive 10 percent extra on their first top-up in September.
In order to thank all its customers for supporting it "through an unprecedented and difficult period", O2 is also giving everyone a £10 voucher to spend in an O2 shop, which can be claimed via the O2 Priority Moments app or online.
“The issue we had was unprecedented and we recognise that this caused inconvenience and frustration to those impacted over that one-day period,” said O2.
O2 customers began experiencing problems with their voice and data services on the afternoon of 11 July. Subscribers to GiffGaff and Tesco Mobile, which piggyback onto O2’s network, were also affected.
O2 said that the problem lay with one of its network systems, which was having difficulty registering mobile numbers on the network.
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