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Aviva to cut 120 claim centre jobs

Cuts down to streamlining of claim centre operations

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Insurer Aviva has announced around 120 job cuts related to the streamlining of its claims centre operations.

In a statement on Thursday, Aviva said the cuts follow a decision to merge its specialised property claims service line into its existing claims centre operation.

Most of the job cuts would be at the insurer’s Sheffield offices where its Asprea property claims management service is based. Aviva launched a turnaround strategy in July after investors forced out chief executive Andrew Moss.

Barely a month later, the insurer saw a 10 percent fall in its pre-tax profits for first six months of the year. Blaming higher restructuring costs aimed at boosting financial performance, Aviva posted a half-year operating profit of £935 million, down from £1.03 billion a year earlier.

It said at the time that costs related to the sale of RAC, "adverse foreign exchange movements, the adverse impact of recent UK weather" as well as higher costs in reorganising the business were among the main reasons for a lower profit figure.


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